Challenge
A leading retail bank faced operational inefficiencies, legacy systems, rising costs, and declining engagement from digital-first consumers.
Our Approach
We launched a comprehensive digital transformation strategy — optimizing the customer journey, integrating omnichannel capabilities, and embedding data-driven analytics.
Impact
- 25% reduction in operational costs
- 40% increase in digital customer engagement
- 60% improvement in customer onboarding time
- Gained market leadership in mobile banking